Most helpful review

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Verified Reviewer
New Reviewer

Billing issue

We want to downgrade our plan, since we were paying for 6 users and we only need 3, we already pad the annual fee, we want a refund
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ID
#3722769 Review #3722769 is a subjective opinion of poster.
Location
San Salvador, Departamento De San Salvador
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Responding to a demand email.

This is not a complaint but an inquiry regarding someone named Mike Gustafson representing himself as working for Trello demanding a removal of an image on my websight claiming copyright infringement. He is requesting me to open a link to see the details. I beleave this is some sort of fishing scam. If infact this person works for your company in a legal capacity. Please respond with a person I can speak with regarding this issue. If he is not representing your company, I would still like a response letting me know to disregard him. Thank you
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ID
#3559161 Review #3559161 is a subjective opinion of poster.
Location
Elk Grove, California

Billing issue

Received a quick response from Trello regarding my billing issue. The problem was fixed in a timely manner, and I received my money back. However, they did not recognize their error; not offered me and apology.
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ID
#3495765 Review #3495765 is a subjective opinion of poster.
Location
Edmonton, Alberta

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Verified Reviewer
New Reviewer

I canceled and was charged

I canceled within the free month for the trial And I was charged 119.99 please have someone contact me my number is 813340****

User's recommendation: Not sure unless this is resolved and credited back to me.

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ID
#3434730 Review #3434730 is a subjective opinion of poster.
Location
Riverview, Florida
Loss
$120
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Reactiving my account

My account had been deactivated, unfortunately, and I don't know why or how this had happened. Trello told me that they emailed me, but they don't, and I had reset my password for two times, but I couldn't log in anymore. My account was an admin account and there wasn't any more admins. Would you help me with reactivating my account? All my organization managed by my Trello account. Please help me.
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ID
#3154180 Review #3154180 is a subjective opinion of poster.

Phone customer service

Needed to cancel my account and email Support tickets went unanswered and I was charged for a premium product. Used the pissedconsumer number and spoke with a person and resolved my issue :)

User's recommendation: Trello needs a direct support number for billing issues but overall happy with the resolution.

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ID
#3110481 Review #3110481 is a subjective opinion of poster.
Location
Memphis, Tennessee
New Reviewer

My board is being blocked and blurred

Can someone call me please Can somebody call me I need to someone to explain to me how do I go from regular account a business account I had a trial account and now I cannot. Can somebody please call me I need somebody to walk me through.

User's recommendation: Need life customer serVice.

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ID
#3092191 Review #3092191 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
A call from a person who would walk me through my account and help to unfreez and help

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Verified Reviewer
New Reviewer

Over Billing by hundreds of dollars!

I had never used the platform, and accidentally added two people to my work space. Trello changed me $430 instead of the $110 I thought I would be paying. When I tried to reach out to customer service there was no phone #, and no response via email.

User's recommendation: Stay Away.

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ID
#3070446 Review #3070446 is a subjective opinion of poster.
Pros
  • Easy to use
Cons
  • No customer service and easy to accidentally up your bill
Loss
$320
Preferred solution
Price reduction

Trail License Expire Tonight

My name is Dawn A. Askerneese. I process software licenses for Ciena Corporation. I have two employees needing a Trello license. One is on a trial which is going to expire today. The other employee is a new user. I was wonder if I can purchase the license using my corporate credit card? This is urgent; please call me on my cell phone, 240-706-****. Thanks, Dawn A. Askerneese|CHAMP, CSAM & CITAM Global IT Asset Management Business Analyst 7035 Ridge Road|Hanover, MD 21076 Direct (410) 694-****|Mobile (240) 706-**** daskerne@***.com
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ID
#2813035 Review #2813035 is a subjective opinion of poster.
Location
Arlington, Virginia

Invoicing not allowed and login impossible

Hello, I received an invoice and the amount was debited after a trial. I had already send a message saying I would not continue. I tried to login with my email and password, but was confused by login with Atlassian, which was possibly not the same login case, and ended on a encrypted/cryptic page with no mean to login. I tried multiple times but as soon as I type my email I am redirected on the crypted page. As I can't login, I had no possibility to remove my card. As no contact is available through the contact page, I could not request account closure. Please remove the card on account ending 7865 - do not invoice - confirm that it is done. Thanks in advance

User's recommendation: After sending an email to billing; the issue was resolved quickly.

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ID
#2400503 Review #2400503 is a subjective opinion of poster.
Location
Bordeaux, Nouvelle-Aquitaine

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Verified Reviewer
New Reviewer

I cant acces my trello site, and also trello support.

Suudenly, I cant access my Trello site, and also I can't ask for help, because I cant either access the trello support.

User's recommendation: Trello is excellent, but I dont know if Atlassian, who bought recently Trello, is doing a good job.

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ID
#2111137 Review #2111137 is a subjective opinion of poster.
Service
Trello Technical Support
Pros
  • Product itself is phonomenal
Cons
  • Support service is terrible
Preferred solution
I want simply to be able to access my trello site!!!

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